Terms & Conditions

Churn Nut reads data from your connected HighLevel account to estimate client health and churn risk, and to explain why an account looks at risk. Scores, signals and recommendations are informational only. They are estimates, not guarantees or professional advice, and you remain responsible for decisions you make about your clients.

Where you explicitly create and activate an automation rule, the Service may enrol an agency-side client contact into a HighLevel workflow you selected. You own the content and actions of that workflow. Automation is off unless you turn it on.

You must provide accurate information, keep your sign-in credentials confidential, and be authorised to connect the HighLevel account you link. You are responsible for activity under your account and for the users you invite to your agency.

You keep ownership of your data. You grant us the permissions needed to operate the Service, as described in our Privacy Policy. You confirm you have the rights and any consents needed for us to process the data you connect, including information about your clients and their contacts.

You agree not to:

• use the Service unlawfully or to send unlawful or abusive messages;
• attempt to access another agency's data or bypass access controls;
• reverse engineer, resell or copy the Service without our written permission;
• overload, probe or interfere with the Service or its integrations.

The Service depends on HighLevel and other third-party providers. We do not control them, their availability, or changes to their APIs. If a data source is unavailable or a permission is missing, the Service shows the affected information as unknown rather than guessing.

Any fees, billing period and trial terms are those presented to you at purchase. Unless stated otherwise, fees are non-refundable for periods already used. We will give reasonable notice before a price change takes effect.

We work to keep the Service available but do not promise uninterrupted operation. We may add, change or remove features. If we make a material adverse change to these Terms, we will notify you before it takes effect.

The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Churn scores are predictions and may be wrong.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or client relationships. Our total liability arising out of the Service is limited to the amounts you paid us in the twelve months before the claim.

You may stop using the Service and disconnect it at any time. We may suspend or terminate access if you breach these Terms or if required for security or legal reasons. On termination we will delete or return your data as described in our Privacy Policy.

These Terms are governed by the laws of [State/Country], without regard to conflict of law rules. The courts of [State/Country] have exclusive jurisdiction over disputes, unless local law requires otherwise.

Questions about these Terms: [support@yourdomain.com]. You can also reach us from the support page inside the app.